What You Need to Know

For Visiting

Visits from close family members can do wonders for your loved one’s healing. Here are some tips to ensure a quality, safe and private visit:

• Please limit visitors to two at a time.
• Remain in your loved one’s room while visiting.
• Keep visits short to encourage your loved one to rest.
• Please understand we may ask you to return to the waiting room if we need to provide care to your loved one.
• Remember that your loved one will appreciate cards and pictures of family, friends or pets.
• Please do not visit if you are sick, have an infection or have been recently vaccinated. Our patients have weakened immune systems and are more susceptible to viruses.
• Please do not smoke. Smoking is not permitted anywhere on the hospitals’ campuses.

For Your Loved One’s Care

Pastoral care – Innerfaith chaplains provide comfort, support and guidance if you’ve received bad news, are anxious or fearful, or just need a listening ear.

Financial counselors – These professionals provide guidance to families if you have no health insurance or can’t afford to pay for care. They can help you learn if you qualify for free or reduced-cost care, medications or cafeteria vouchers.

Palliative care – A total approach to caring for people with a serious illness or injury, palliative care addresses patients’ physical, emotional and spiritual needs.

Ethics consultations – It’s a decision you hope you don’t have to face. But if you need to make tough decisions, such as deciding whether your loved one needs ventilator assistance, you can request an ethics consultation. Led by a physician, the consult connects you, your loved one and your family with caregivers and neutral observers, including a chaplain and a person specially educated in medical ethics. Together, they review your loved one’s care and offer recommendations.

Hospice – For patients with a prognosis of six months or less, the hospice team provides loving care and support both patient and family need at the end of life.

For Your Convenience

Telephones – Cell phones can interfere with sensitive medical equipment, so please do not use them in the waiting room or the intensive care unit. You may use phones provided in the waiting room or near the elevators in the main hall. Telephones in the intensive care unit need to be available at all times for physicians and caregivers.

Cafeteria, Café and Coffee – The cafeteria is located near the main lobby at Lehigh Valley Hospital—Cedar Crest. Ask your loved one’s care team about hours. Also, a coffee cart is located in the lobby of the Jaindl Family Pavilion, and a café is located in the corridor between the Jaindl Family Pavilion and the John and Dorothy Morgan Cancer Center. Café hours are 7:45 a.m.-2:15 p.m.

Gift shops – A gift shop is located in the main lobby at Lehigh Valley Hospital—Cedar Crest. Additional gift shops are located in the Jaindl Family Pavilion and the John and Dorothy Morgan Cancer Center.

Chapel – The hospital’s chapel is located adjacent to the main lobby. It is nondenominational and available 24-hours-a-day.

Overnight lodging – Jenn’s House in Emmaus, Pa., provides affordable housing for families who have loved ones in the hospital. Guests of all ages are welcome to stay for any length of time necessary. Inform the trauma team if you are interested.

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